At Twin Lights Group, we understand that cloud computing can sometimes be frustrating – after all, if your business is in the cloud, that means your support is as well. Luckily, it doesn’t have to be that way – Twin Lights Group is here to help. Our fully certified Business Analysts & Network Engineers developed a classic, modular, four-step system that is applicable to all of our solutions, called the SaaS Up & Running Experience (SURE) Process℠ .
To begin with, SURE Start℠, which encompasses the first three steps, gets your business off the ground with whatever application you’ve chosen to work with. The final step, SURE Support℠ provides the long-lasting support your business needs to ensure consistent functionality. This ensures that your business’ cloud applications are always up and running smoothly, allowing you to focus on running your business.
Our SURE Process℠ can be used with Box, Zoho, Google, Netsuite, and any of our other SaaS Partners.
First, we Discover what your business needs & what you’re currently lacking that could help you move to the next level. This in-depth understanding of your business is key to designing a solution that works for your business, and is what truly makes the difference between working with Twin Lights Group and trying to go it alone.
Then, we Design a solution that works for your individual business – not a one-size-fits-all solution, but a customized design based on what we know about your business and your needs.
Next, we work with you to Implement that solution, getting it “up-and-running” for your business. This step includes any data migration, integrations, and training to minimize the learning curve and ensure immediate success in your business.
Finally, we provide ongoing Support for all of our customers, and all of our applications. Working with Twin Lights Group means that your support doesn’t have to be in the cloud – we can provide you on-site support and ensure that your systems never let you down.
Sometimes, your business breaks the mold. Luckily, Twin Lights Group can also help even when what you need is outside the usual scope of our SURE Services. We have years of experience with cloud services and SaaS applications,and can provide support no matter what you need. ome of the tasks we’ve taken on in the past have included:
Web Site Development with Content Management Systems
Business Process Improvements through Workflow Automation
Technology Planning and Migrations
Trusted Advisory Services