Life – There’s an App for That!

October 22, 2014 2:54 pm No Comments

Normally I do not think too much about the apps that I use throughout the day on my smart phone.  If it is my personal banking app I expect it to work so I can stay on top of my bills and finances.  If it is my AAA app I expect it to work so I can quickly get someone out to jump my car or get some extra gasoline…say if I try to push the EMPTY light one extra mile for the 100th time in my life…
But not too often do I actually enjoy using an app that is not a game or some sort of social networking distraction.  I changed my tune a bit when I downloaded the ShoreTel Sky App.
Our company uses ShoreTel’s Hosted VoIP system, it used to be called M5 and then SKY.  I don’t care what you call it because it works and that is good enough for me.  The APP, though, that just makes it 100% better.
Typically if I am running late to a meeting or to the office, I have to call from my cell phone and my cell phone number shows up on the customer’s caller ID or worse…my BOSS’ caller ID…and they know instantly that I am on the road and NOT at my desk.  Not a huge problem, but I do like to maintain my professionalism and part of that is having a constant phone # that people recognize when they are expecting your call.
The ShoreTel Sky App pretty much solves that problem entirely because when I access the app, whether I am on WiFi or 3G/4G – it’s like I have my desk phone in the palm of my hand.  When I make calls from the app, it does not use my cell plan minutes (when on WiFi) and it represents my desk phone # – the one all of my clients and coworkers recognize.  Not too mention that when you arrive at the desk, you can easily switch between the mobile device and the desk phone.  It is really powerful if you never want to miss a call, and if you want to have one, consistent method of contact.
So yeah – there’s an app for that!

By Scott Wagner

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