Setting up a phone system for your business isn’t easy. Maintaining it – and making the necessary changes when employees leave or are added – is especially difficult. Oftentimes the maintenance work falls on one or two people who have shown themselves capable – or willing to slog through. In many cases, needed changes are put off or never made, because it’s considered too difficult or time-consuming to make one small change.
With Shoretel Sky, your business doesn’t have these issues. Each member of your team gets a fully functional online portal, giving them control of their own phones settings without needing to reach out to IT for assistance. And the admins portal has even more functionality, allowing them to make changes to the whole company’s phone system in seconds. The user-friendly, intuitive design of the portal makes even the most complicated-seeming process simple and quick.
Still unsure about handing it yourself? Shoretel Sky comes with support for any level of technical comfort – their goal is not only to troubleshoot technical issues, but to help make you comfortable and confident in working with their system. Whether that means answering a question over email or walking you through a portal process over the phone, they are available and anxious to help. It doesn’t matter if you’re the CEO of a large corporation with a full IT staff, or the owner/operator of a single-location small business with an IT staff that’s comprised of your teenager, Shoretel is there to provide you with the help you need to get the most out of their system.
By Kaitlan Williams